Privacy policy

This policy explains what information Grounding Heart collects, how we use it, and the choices you have.

What we collect

We collect information needed to fulfil your order: name, email, shipping and billing address, and order history. Payment details are handled securely by Shopify and our payment providers — we do not store card numbers ourselves.

How we use your information

• Process and ship orders
• Provide customer support
• Send order confirmations and delivery updates
• Improve our website and product experience

Cookies and analytics

We use cookies and analytics tools to understand how visitors use our site and to improve functionality. You can manage cookie preferences through your browser settings.

Google Ads measurement

We use Google Ads (Google LLC) to measure how our advertising performs. Its tag may set cookies and send Google information such as pages visited, ad clicks and device/browser details, for ad measurement and optimisation. Visitors in the UK, EEA and Switzerland are asked first: advertising and analytics cookies stay off unless you press "Accept". You can change or withdraw your choice at any time using the "Cookie settings" link in the footer. Elsewhere, you can opt out through your browser settings or Google's Ad Settings (adssettings.google.com).

Third parties

We share only the data necessary with trusted third parties such as Shopify, shipping carriers, and payment processors to operate our store and deliver your order.

Marketing

With your consent, we may send occasional emails about new products or offers. You can unsubscribe at any time using the link in any marketing email.

Your rights

You can request access to, correction of, or deletion of your personal data by contacting us. We will respond to reasonable requests in a timely manner.

Security

We use industry-standard measures to protect your information. However, no method of transmission over the internet is completely secure.

Changes to this policy

We may update this privacy policy as our practices evolve. The latest version will always be posted on this page.